Guarantee

We offer a satisfaction guarantee valid for 7 days from the date of purchase. If for any reason you are not satisfied with the product or service received, you may request a refund or replacement within this period.

Warranty Conditions

– The request must be made within 7 calendar days from the date of purchase.
– The product must be returned in the same condition in which it was received.
– For digital services, the guarantee applies only if the content has not been fully used, downloaded, or consumed.
– The guarantee does not cover damages caused by misuse, tampering, or modifications made by the user.

How to Claim the Guarantee

– Submit a request through the contact form on the website, providing the order number and reason for the request.
– After receiving the request, a verification will be carried out within 2 to 3 business days.
– If approved, the refund or exchange will be made according to the user’s preference.

Exceptions

– Customized or made-to-order products are not covered by the guarantee, except in cases of proven defects.
– In case of abuse of the guarantee (for example, multiple unfounded claims), we reserve the right to deny future claims.

Contacts

– For questions or concerns regarding the guarantee, you can contact us through the form available on the website.