We recommend that you carefully read our refund policy before making a purchase. By placing an order on the website, the user accepts the terms described below.
1. Right of Withdrawal
In accordance with current legislation, the user has the right to request a refund within 14 days from the date of purchase or receipt of the product/service, unless otherwise specified for certain items or services.
2. Refund Requirements
To be eligible for a refund, the following conditions must be met:
– The product must be unused and in the same condition as when it was received.
– The product must be returned in its original packaging (when applicable).
– For digital services or downloadable content, the refund can only be granted if the download or full access has not yet occurred.
3. Non-Refundable Products or Services
The following items are not eligible for a refund:
– Gift cards or promotional codes
– Services already fully performed
– Digital products after download or access
– Customized items made to the customer’s request
4. Procedure to Request a Refund
To request a refund, the user must submit a request through the contact form available on the website, providing the order number and the reason for the request. After receiving and reviewing the request, we will inform the user of the result by email.
5. Refund Timeframes
If approved, the refund will be processed within 7 to 10 business days, and the amount will be returned through the same payment method used, unless otherwise specified.
6. Shipping Costs (when applicable)
Shipping costs are non-refundable, except in cases of defective products or errors on our part. If the user returns an item, return shipping costs are the responsibility of the user, unless otherwise agreed.
7. Contact
For more information or assistance regarding refunds, you may contact us through the contact form available on the website.